Terms of service

The service

Parlow connects to Facebook Pages and ad accounts through Meta's APIs. It can retrieve and organize comments under posts and ads, classify conversations, identify risks and buyer questions, generate audit reports and analytics, draft replies, and, when enabled, post replies or take moderation actions as the connected Page.

Features, limits, supported platforms, and automation options may change as the product develops. We may improve, replace, or discontinue a feature with reasonable notice where practical.

Connected accounts and authority

You must be at least 18 and must own, administer, or have valid authorization to manage every Page, ad account, brand, and workspace you connect. You may not connect an account on behalf of another person or business without permission. You are responsible for your account security, workspace members, and all activity under your account.

Meta policies and your content

You are responsible for complying with Meta's terms, advertising policies, community standards, developer requirements, and all laws that apply to your Pages, ads, comments, and replies. Parlow does not give you permission to use content or data in a way Meta prohibits.

You retain ownership of the content, brand materials, instructions, and data you provide. You give us a limited license to host, process, reproduce, and transmit that material only as needed to provide and secure Parlow.

AI drafts and automation

Parlow may use AI systems to classify comments, summarize activity, generate reports, and draft replies. AI output may be inaccurate, incomplete, inappropriate, or out of date. It is not professional, legal, medical, or financial advice.

You are responsible for reviewing AI-drafted replies before approving them. If you enable automated posting or moderation, you remain responsible for the resulting content and actions, including whether they are accurate, lawful, on-brand, and compliant with Meta's policies. Automation settings do not transfer that responsibility to us.

Acceptable use

You may not use Parlow to send spam, deceive or impersonate others, harass or threaten people, publish unlawful or discriminatory content, scrape or harvest data, bypass platform limits, interfere with security, distribute malware, reverse engineer protected parts of the service, or violate another person's privacy or intellectual property rights. You may not use Parlow to build a competing dataset or service from Meta platform data.

Plans, billing, and cancellation

Paid plans are billed monthly in advance at the price shown when you subscribe, plus applicable taxes. Your subscription renews automatically each month until cancelled. You authorize our payment processor to charge the selected payment method.

You may cancel at any time. Cancellation takes effect at the end of the current paid billing period, and access continues until then. Except where required by law, payments are non-refundable and we do not provide credits for partial months, unused capacity, downgrades, or an account terminated for violating these terms.

Meta API dependency

Parlow depends on Meta's APIs, permissions, review processes, rate limits, and platform availability. Meta may change or withdraw access, reject permissions, experience outages, or change its policies at any time. We do not control Meta and do not guarantee uninterrupted access to Meta features. To the maximum extent permitted by law, we are not liable for Meta outages, delays, account actions, API restrictions, or policy changes.

Our intellectual property

Parlow, including its software, interface, design, workflows, reports, documentation, trademarks, and underlying technology, is owned by Ninentynine Oranges Enterprises or its licensors. These terms give you a limited, non-exclusive, non-transferable, revocable right to use Parlow during your subscription for your internal business purposes. They do not transfer ownership of Parlow to you.

You may give us feedback. If you do, you allow us to use it without restriction or payment, provided we do not identify you publicly without permission.

Disclaimers

Parlow is provided on an “as is” and “as available” basis. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability. We do not guarantee that classifications, reports, drafts, or automated actions will be error-free or achieve a particular business result.

Limitation of liability

To the maximum extent permitted by law, Ninentynine Oranges Enterprises will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost revenue, profits, goodwill, data, or business opportunity.

Our total aggregate liability arising from or related to Parlow or these terms will not exceed the fees you paid for Parlow during the three months immediately before the event giving rise to the claim. Nothing in these terms excludes liability that cannot legally be excluded or limited.

Suspension and termination

You may stop using Parlow or delete your account at any time. We may suspend or terminate access if you breach these terms, create risk for users or platforms, fail to pay, use the service unlawfully, or if continued service becomes legally or technically impractical. Where reasonable, we will give notice and an opportunity to fix the issue.

When access ends, your right to use Parlow ends. Payment obligations and provisions concerning ownership, disclaimers, liability, disputes, and other terms that should reasonably survive will continue.

Governing law and disputes

These terms are governed by the laws of India, without regard to conflict-of-law rules. Courts located in Bangalore, Karnataka, India will have exclusive jurisdiction over disputes arising from or related to Parlow or these terms. Before filing a claim, each party will try in good faith for 30 days to resolve the dispute informally.

Changes to these terms

We may update these terms to reflect product, legal, or platform changes. We will post the revised terms here and update the date above. For material changes, we will provide reasonable notice in the product or by email. Continued use after the effective date means you accept the updated terms.

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